Mediation is a problem solving process in which a neutral and impartial third person acts to encourage and facilitate the resolution of a dispute. It is an informal and non-adversarial process intended to help you reach a mutually acceptable agreement where you both "win."

Mediation is based on concepts of communication, negotiation, facilitation, and problem solving that emphasize self-determination, the needs and interests of the participants, fairness, procedural flexibility, confidentiality, and full disclosure.